Privacy Policy

Privacy Policy

At Sensnvia, operated by Shensi Commerce Firm, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or make a purchase. By using our services, you consent to the practices described in this policy. If you have any questions, please contact us at services@sensnvia.com or call 13016085055. Our address is Room 2104-1, Building 52, Greenland Huizhong Center, Tangye Street, Licheng District, Jinan City, Shandong Province, China.

Information We Collect

We collect personal information that you voluntarily provide when you place an order, create an account, subscribe to our newsletter, or contact us. This may include:

• Contact Details: Full name, billing and shipping address, email address, and phone number.
• Payment Information: Credit or debit card details, and payment method preferences (e.g., PayPal, Alipay, WeChat Pay, Apple Pay, Google Pay).
• Order Details: Products purchased, order history, and any preferences or customizations you provide.
• Communications: Records of your correspondence with our customer support team.

We also automatically collect certain non-personal information when you visit our site, such as your IP address, browser type, device type, operating system, referring URLs, and browsing behavior via cookies and similar technologies.

How We Use Your Information

We use your personal information for the following purposes:

• Order Processing and Fulfillment: To process your purchases, arrange shipping (including tracking updates), and provide customer support for products like Kova Pillow Cushion L-Shape, Barton Armchair, and other modern furniture items.
• Payment Handling: To securely process transactions through third-party payment processors, including PayPal, credit card networks, and digital wallets. We do not store full credit card numbers on our servers.
• Communication: To send order confirmations, shipping updates, and responses to your inquiries. With your consent, we may also send promotional emails about new arrivals, special offers, or upcoming sales. You can opt out at any time.
• Improvement of Services: To analyze website usage, personalize your shopping experience, and improve our product offerings and website functionality.
• Legal Compliance: To comply with applicable laws, regulations, or legal requests, and to protect our rights and the security of our website.

Payment Processing and Third-Party Services

When you make a purchase, your payment data is transmitted directly to our third-party payment processors: PayPal, credit card processors, and digital wallet providers (Alipay, WeChat Pay, Apple Pay, Google Pay). These providers handle your payment information securely and are responsible for processing transactions. We may receive limited information from them (e.g., transaction status, last four digits of card number) but we never store your full payment credentials. Our website uses Secure Socket Layer (SSL) encryption to protect data during transmission.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the site to function, such as maintaining your shopping cart and remembering login status.
• Analytics Cookies: To understand how visitors interact with our site, helping us improve layout and performance.
• Preference Cookies: To remember your language, region, and product view preferences.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, and legal or regulatory compliance. For example, order records are kept for accounting and tax obligations (typically 7 years). After that period, your data will be securely deleted or anonymized.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include SSL encryption, firewalls, access controls, and regular security reviews. However, no method of transmission over the Internet is completely secure, so we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location (including California and other US states), you may have the following rights regarding your personal data:

• Access: Request a copy of the personal information we hold about you.
• Correction: Ask us to correct inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal exceptions.
• Restrict Processing: Object to or restrict certain processing activities, such as marketing.
• Data Portability: Request transfer of your data to another service provider in a structured, commonly used format.
• Opt-Out of Marketing: Unsubscribe from promotional emails by clicking the link in the email or contacting us directly.
• Do Not Sell My Personal Information (CCPA): We do not sell personal information to third parties. California residents may request details about data sharing for direct marketing purposes.

To exercise any of these rights, please contact us at services@sensnvia.com. We will respond within 30 days.

Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: services@sensnvia.com
Phone: 13016085055
Mail: Shensi Commerce Firm, Room 2104-1, Building 52, Greenland Huizhong Center, Tangye Street, Licheng District, Jinan City, Shandong Province, China

We aim to respond to all inquiries within two business days.