Return and Refund Policy

At Sensnvia, we are committed to your satisfaction with every modern sofa and furniture piece. This policy outlines the conditions, process, and timelines for returns and refunds on purchases made through our store.

Cancellation Window

You may cancel an order within 24 hours of placement by contacting us at services@sensnvia.com. After that window, orders enter processing and cannot be cancelled. For custom or made-to-order items, cancellation is not possible once production begins.

Return Eligibility

We accept returns on most non-custom items within 30 calendar days of delivery. To be eligible, items must be:

In original condition, unused, and free of damage, stains, or odors.
In the original packaging with all accessories and documentation.
Not assembled or altered in any way.

Items marked as final sale, clearance, or personalized are not returnable.

Non-Returnable Conditions

Products that have been used, assembled, or modified.
Items with missing parts, original packaging, or tags removed.
Custom or made-to-order pieces (e.g., special fabric or dimensions).
Products returned after 30 days from delivery.

Return Process

Contact our support team at services@sensnvia.com with your order number and reason for return.
We will provide a Return Merchandise Authorization (RMA) number and return instructions.
Ship the item back to our returns center at the address provided. You are responsible for return shipping costs, unless the return is due to our error.
For large oversized items (e.g., sectionals, sofas), we may arrange a carrier pickup; additional fees may apply.

Return Address:
Room 2104-1, Building 52, Greenland Huizhong Center, Tangye Street, Licheng District, Jinan City, Shandong Province, China

Inspection

Once we receive your return, our team inspects the item within 5–7 business days. We verify condition, completeness, and packaging. If the item meets eligibility criteria, your refund will be processed.

Refund Timing

After inspection approval, refunds are issued within 5–10 business days to the original payment method. Refund timelines depend on your payment provider:

PayPal: typically 3–5 business days to appear.
Credit/Debit Cards: 5–10 business days, depending on your bank.
Apple Pay / Google Pay / WeChat / Alipay: up to 10 business days.

Exchanges

If you receive a defective or wrong item, we offer a free exchange. Contact us within 48 hours of delivery with photos and your order number. We will ship a replacement after the defective item is returned or the error is verified. For non-defective exchanges, standard return and new order process applies.

Damaged or Wrong Items

Inspect your shipment upon delivery. If the package is visibly damaged, note it on the delivery receipt. For concealed damage or incorrect items, notify us within 48 hours at services@sensnvia.com. Provide your order number, description, and photos. We will arrange a replacement or full refund, including any return shipping costs.

Contact

For questions or to initiate a return, please reach out:

Email: services@sensnvia.com
Phone: +86 13016085055 (International calls may incur charges; we recommend email for fastest service)

We strive to respond within 24 hours on business days.

Return and Refund Policy