Shipping Policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days after payment is fully confirmed. During peak seasons or for made-to-order items, processing may take up to 5 business days. You will receive a confirmation email once your order ships.

Shipping Methods & Delivery Estimates

We offer free standard shipping on all products shown on our site. Orders are shipped from our warehouse in Jinan, China via trusted carriers (e.g., FedEx, UPS, or local partners). Delivery to the United States typically takes 10–15 business days after processing. Please note that larger items like sectionals and sofas may require additional transit time due to size and weight.

Tracking Your Order

Once your order is dispatched, you will receive a tracking number via email. You can use this number on our website or the carrier’s site to monitor your shipment. Tracking updates may take 24–48 hours to appear after the email is sent.

Shipping Costs & Customs

Shipping is free for all orders shipped to the United States. However, international shipments may be subject to customs duties, taxes, or brokerage fees imposed by U.S. Customs and Border Protection or local authorities. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We recommend checking with your local customs office for estimated fees. We are not responsible for delays caused by customs clearance.

Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible at services@sensnvia.com or call 13016085055. We will do our best to accommodate changes if the order has not yet shipped. Once shipped, address modifications cannot be guaranteed and additional charges may apply.

Lost or Damaged Packages

Sensnvia takes great care in packaging all items. If your package arrives visibly damaged, please refuse delivery or take photos and contact us within 48 hours. For lost packages, we will initiate a carrier investigation. If a package is confirmed lost during transit, we will either reship the item or issue a full refund, including any shipping costs (though shipping is free). Our customer support team is available at services@sensnvia.com to assist you.

Split Shipments

Larger furniture items such as sectionals and sofas may be shipped in multiple boxes or separate deliveries. Each box will have its own tracking number. You may receive the boxes on different days. We will notify you if your order is split across multiple shipments.

Contact Information

If you have any questions about our shipping policy or your order, please reach out:

• Email: services@sensnvia.com
• Phone: 13016085055
• Business address: Room 2104-1, Building 52, Greenland Huizhong Center, Tangye Street, Licheng District, Jinan City, Shandong Province, China

We are here to help you with your furniture purchase and ensure a smooth delivery experience.