Contact Us
Contact Us
We're here to help with any questions about our modern sofas, sectionals, loveseats, chairs, and ottomans. Whether you need assistance with an order, product details, shipping, or returns, our support team is ready to assist you.
Customer Support
Email: services@sensnvia.com
Phone: +1 301-608-5055
We aim to respond to all inquiries within 24 business hours. For faster service, please include your order number if applicable.
Business Hours
Our team operates Monday to Friday, 9:00 AM – 6:00 PM China Standard Time (CST). We serve customers across the United States and strive to accommodate time zone differences. Emails and voicemails received outside these hours will be addressed promptly the next business day.
Mailing Address
Shensi Commerce Firm
Room 2104-1, Building 52, Greenland Huizhong Center
Tangye Street, Licheng District
Jinan City, Shandong Province 250000
China
Please note that this is our business registration address. For return shipments, please contact us first at services@sensnvia.com to receive a return authorization and correct shipping address. Do not send returns to this address without prior approval.
Purchase Support
We offer comprehensive support for every stage of your purchase:
- Product Questions: Get details on dimensions, materials, cushion types (pillow vs. box), assembly, and care instructions.
- Order Assistance: Check order status, modify shipping details, or request tracking information.
- Payment & Billing: We accept PayPal, major credit cards, Apple Pay, Google Pay, and other secure payment methods. For billing inquiries, contact us with your transaction ID.
- Shipping & Delivery: Our furniture ships via freight carriers. We provide tracking once your order ships. For delivery timelines, see our Shipping Policy.
- Returns & Exchanges: If you're not satisfied, review our Refund Policy for eligibility and process.
Why Choose Sensnvia?
We are dedicated to delivering high-quality furniture and exceptional service. Our team personally inspects orders, coordinates with reliable carriers, and handles any issues quickly. Your satisfaction is our priority.
Need immediate help? Email services@sensnvia.com or call +1 301-608-5055. We look forward to assisting you.